Contact us to Get A Rush Quote Now :-）FREE SAMPLE !!!

FAQ：

 

  1. What is the screen size for option？

A: 4.3”, 5.0” ,7.0”, 10.1”.

  1. Can we upload the videos by ourselves?

A: Yes.

  • Option 1:  connect it with computer by usb cable and copy your video into it.
  • Option 2: add a USB port in the video brochure, plug USB into video brochure, it will replace the video automatically. (available with extra cost)

*Note: cannot add USB port for panoramic video brochure

  1. Can we delete the preloaded videos?

A: Yes.

  1. Can you make the preloaded video undeletablemeanwhile we can up-load extra video in the rest of capacity?

A: Yes. （*Note：the file can be deleted again if you want. Just let us know before production. We revise the setting for you and show you how to change it.）

  1. What is the material of the paper?

A: The standard material is 400g art paper, and the cover is 400g mounted art-paper.  1500gsm hardcover is available with extra cost. Feel free to let us know if you want to make the product with other material.

  1. What product size is available?

A: A4、A5、A6 paper size，name card size，and customized size.

  1. What’s the packing for video brochure？

A: Peal cotton bag is included. Customized packing is available with extra cost.

  1. Could we do it with touch screen?

A: Yes, touch screen is available with extra cost.

  1. What are thefunction buttons we can set up?

A:  ON/OFF button; Volume Up/Down; forward/ backward; video1/ video2; Play/Pause etc. Upon requirement, maximum 6 buttons.

  1. What is the printing method? Can it be CMYK printing?

A: Yes, we can do CMYK, UV and silk screen printing.

  1. How to charge battery?

A: Option 1: Connect video brochure and computer by a USB cable to charge battery.

Option 2: Connect 5V1A power adapter.

  1. What’s the max capacity for video brochure?

A: Maximum 16GB.  Capacity is available from 128M to16GB.

  1. Is it color full screen?

A: Yes

  1. What’s the resolution of screen? 

A:   Screen resolution varies from screen size

  1. Isthe video brochure rechargeable?

A: Yes

  1. Canwe set the video in repeat play mode? 

A: Yes

  1. Could we up-load both video and picture?

A: Yes

  1. What’s the video format?

A: MP4/AVI

  1. Could we customize the formof video brochure?

A: Yes, please send over artwork for us to check cost for you.

  1. Canwe do the video brochure by FSC paper?

A: Yes, it available with extra cost.

  1. What’s the MOQ？

A: The MOQ is 1 piece. We can make one sample first for design, screen position, button layout and video playback confirmation before bulk production.

  1.  Canyou uselarger battery?

A: Yes. Please be noted that the product size will become bigger if use larger battery.

  1. What is sample production time？

A: Sample production time varies from printing methods. Please send over detailed request to check specific time needed.

  1. What is the mass productionperiod？

A: It depends on printing method, quantity…etc.

  1. Canyou send over FOB cost for 100pcs?

A:   Yes. But since the measurement for 100pcs is small, the handling fee will be relatively high. We suggest using EXW instead of FOB to save your cost.

  1. HS code?

A: 854370990.

  1.  How long is the warranty?

A: One year.

  1.  Do you have after-sales service?

A:  7-day money back guarantee; free technology support, etc

  1. . Does video brochures have CE and RoHs certificates?

A:   Yes, they have CE, ROHS cert as well as MSDS report.

  1.  Why the screen is blurred?

A:   Please check if user has teared off the protective film.

  1.  How to ship the goods?

A: We can help to ship by air, sea or express by our shipping agent. Shipping by customer’s own shipper is also possible. Please be noted that video brochures have built-in battery.

  1. If we have three videos need to be up-loaded, should we need more buttons to control the playingof videos?

A: There are two options:

  • No control buttons: three videos will continuouslyplay in order, or video brochure will automatically power off after third videos ends.
  • Add control buttons: three customized buttons to control correspondingvideo 1, video2, Video 3; two buttons Next video/Previous video to control.