1. insert the USB cable into the USB port on your video brochure.

2. insert the other end of the cable into a USB port on your computer containing the video /image/ audio files you want to upload.

3. in most computers, a window will pop up asking what you would like to do with the device. prompted, select “Open folder to view files”. lf not prompted, navigate to My Computer (on PC)or the removable device icon that appears on your desktop (MAC).

4. Once you navigate to the root of the device, you will see a folder titled “Video/image/Audio” Open the folder.

5. The “Video” folder contains any videos currently on the device. Video files are named in the numerical order in which they will play on the device (eg., 0, 1, 2, etc.).

6. lf you want to replace a video, select the video (or videos) you wish to remove, click the right mouse button and select “Delete” (if you wish to permanently remove the files) or “Cut” (if you wish to remove the files from the device but save them to the computer clipboard).

7. lf you choose save these video files to your clipboard you will want to paste them to a location on your computer. You can do this by navigating to the location you wish to save to, clicking the right mouse button and choosing “Paste”.

8. Once you have removed the desired files, you can replace them with the new files. Locate thefiles on the computer that you wish to load, select them and then drag them into the “Video” folder, You will then need to make sure that you name each video file according to the numbersequence in which you want them to play. For example, if you have 3 videos on the drive and are replacing the second one, you will want to make sure that the files on the deyice are labeled “0”& “2″. The new file you are loading will need to be titled “1″.

9. Once all video files are successfully loaded onto your video brochure, you can “Eject” the device. Do this by selecting it in “My Computer” (Pc), right-clicking the mouse and selecting“Eject”. lf you are on a MAc, you can simply drag the device as it appears on your desktop to the trash and it will safely un-mount the device.

Troubleshooting Tips

  • “NO FILE” Message

    If you encounter a “NO FILE” message, the resolution might be incorrect. Delete the existing file and upload a new one in the appropriate resolution.
  • New File Doesn’t Play

    Ensure that you briefly close the brochure after uploading and disconnecting it from the computer. This step is crucial to initiate the playback of the new file.
  • No Drive Available on Your Computer

    If the brochure isn’t recognized for upload, consider trying a different USB cable. Ensure there are no file locks preventing the deletion of files from the brochure. Confirm that your computer is configured to open new available drives.
  • Not Enough Space for New File Upload

     On Mac, ensure that the Trash folder is emptied, creating space for the new content.
  • Can’t Upload a New File

    If you’ve exhausted all the above steps without success, attempt to reformat the brochure on a PC. This action effectively deletes any previously stored files, providing a clean slate for new uploads.
  • Files Play in the Wrong Order

    To control the playback sequence, rename your files based on the desired order (e.g., 01.mp4, 02.mp4, 03.mp4).
  • Every video I make on my iPhone does not fit. What should I do?

    On iPhone (or many Android phones as well), you can shoot a video at different resolutions, including 720p, 1080p, and 4K. Video brochures are not designed to handle larger resolutions like 1080p or 4K. Please convert your video to a lower resolution based on the screen size of the brochure you purchased.

  • File Preparation

    Before you begin, ensure your video file aligns with the native resolution of your brochure’s screen. Refer to the resolution for individual diagonal screen sizes.

    4″, 4.3″, 4.5″: 800×480

    5″: 854×480

    6″: 960×540

    7″, 9″, 10″: 1024×600

  • Video files must be .mp4 .AVI or .mov and be formatted for the aspect ratio(1920*1080 or less, must be horizontal） corresponding with the screen size in the brochure.

    Don’t play the video when the video brochure is connecting with computer.

    Don’t format the video brochure by self if any problem. pls contact us to get the professional instruction.

Buyer FAQ: Uploading Content To A Video Brochure

These answers cover the practical points buyers usually confirm before ordering a custom video brochure project.

Which files should we prepare before loading content onto a video brochure?

Prepare the final approved video files together with any image or audio files you want stored on the device. Keeping the final file names and playback order clear makes loading and testing much easier.

Can the factory preload our video files before shipment?

Yes. Buyers can usually provide the approved final files before production is completed, so the content can be loaded and checked before shipment.

How do we decide how much memory is needed?

Memory depends on the length and number of approved files you want to preload. Share the final content plan first so the right storage option can be discussed before production.

Can the playback buttons be mapped to different videos or sections?

Yes. If your brochure uses multiple buttons, explain which file should play from each button so the playback order can be configured to match your presentation.