1.Production and Customisation: Our production, printing and engraving teams will process your order according to the scheduled sales order system information and the virtual proof record attached to your sales order which you have approved prior to the sales person scheduling.

2.Quality Control: Once the goods have been carefully assembled, printed or engraved by the respective teams, your order is passed to our 30 staff strong fully  Quality Control team which will test the function of every item as well as the appearance of the custom print or engraving.

3.Shipping and Accounts: Once the quality control team has completed their 100% check of every item of your order, our packaging team carefully prepares your order for shipment. Simultaneously, our finance team checks on payment and credit account status to ensure fulfillment of your order without delay. A tracking number of your order will become available in your customer account after the goods have been shipped with FedEx/UPS/DHL/EMS.